New Workers: Maximum 36 months under Queensland State Government Traineeship program.  Where the learner is engaged outside of the Traineeship program, there is no set timeframe to complete, although a fair and reasonable timeframe is expected.  Where a course runs over a reasonable timeframe, all efforts will be made to assist the participant through to completion, some situations may entail cancellation of enrolment.

Experienced Workers: 2-12 months (estimate)

*The length of time taken to complete this Qualification is a variable, this is a guide only.  Some may take longer or shorter time depending on variables such as availability, access to supporting evidence, work commitments and changing roles in the workplace.

State: To be eligible for the User Choice Program which is a Queensland initiative where the Government subsides the cost of your training: You must not have completed a Qualification at the same level or higher level as the one you are enrolling in within the last 7 years, and must be an Australian Citizen, Permanent Resident or be a New Zealand passport holder who has resided in Australia for 6 months or more.

Federal: Federal funding is an incentive program for Employers who support their Employees within a Traineeship arrangement. Employer may be eligible for Incentives if the learner is newly employed with the company; i.e. Under 3 month’s fulltime and less than 12 months part time/casual. They must not have a Cert 3 or 4 completed in the last 7 years (qualifications completed through school are exempted), If they have a Diploma or higher (including a degree), they are ineligible (regardless if the degree is for a different industry) and must be an Australian Citizen, Permanent Resident or NZ passport holder who has resided in Australia for 6 months or more.

Student Contribution Fees: SCT’s or Tuition Fees are charged to the Trainee to encourage contribution to their own future pathways.  For this Qualification the range of fees are $1000 - $2500.  KASE accepts payment plans and credit card payments. 

For example: A Trainee who takes 18 months to complete their Qualification and the SCT fee is $1500, the payment plan would be $83.33 per month. SCT fees are calculated at $1.60 per nominal hour of the competencies selected within a Qualification, this varies for each individual and will be explained upon Induction.  Employers often opt to contribute to this fee on behalf of their worker.

Fee for service fees:  Each fee is calculated on a case by case basis, the minimum fee for this Qualification is $2500; where a learner would have significant experience and is not in a remote location.  The maximum fee for this Qualification is $5000. Travel and accommodation costs, where applicable, are additional to the minimum and maximum fee, this will be negotiated prior to enrolment via written notification.  The fee for service fees are split into 2 payments, maximum $1500.00 deposit prior to commencement and the balance upon completion.  The full amount of the fee for service fee must be paid prior to KASE issuing the Certificate.

Fee for service deposits: There is a pre-paid deposit required for FFS Learners prior to enrolment, this is non-refundable after the cooling off period (see below).  The pre-paid deposit amount will not exceed $1500.00 on any given enrolment

Refunds: FFS pre-paid deposit payments are refundable if requested within the cooling off period (see below), after this period, they are non-refundable.

SCT fees are refundable only for the hours not completed within the Qualification and which have been pre-paid.  Monies paid for nominal hours completed are not refundable, nominal hours are explained further once a Training Plan is generated.

Cooling off period: Where payment has been made for a fee for service arrangement, KASE will hold the fee amount in trust for 10 days, after which the deposit is non-refundable.

Face to Face: As an RTO in a practical industry such as Construction, it is a preferred method of KASE to visit our learners/RPL candidates at their place of work or at the very least in person at another location.  This ensures relevant outcomes that align with the Learners’ current or future prospects/work life.

Correspondence: Some work can be completed via correspondence.  KASE accepts paperwork submission via email or mail, validation of these submissions will be completed via face to face visits or skype if you are in a remote location or overseas

RPL: Recognition of Prior Learning is available to all learners, if you believe you have gained enough experience to be deemed competent in one or a number of competencies, we will assist you in your application to be recognised for this.

Where you have already achieved units that are equivalent to or higher than the units within this Qualification, you will be granted a credit when you submit a copy of your previous Qualification and when this evidence is verified.

KASE will issue your Certificate within 30 calendar days of completion of all assessment and paperwork requirements. Where you have not completed all components of a Qualification, you will be issued with a Statement of Attainment listing the units you have achieved in full.  These documents will be kept for a period of 30 years, and you can access them by requesting a copy directly from KASE.

Where applicable, KASE will direct you to the appropriate support services relevant to any support the individual may need that KASE cannot provide; this includes significant Learning, Literacy and Numeracy support needs or Government specific questions.  It is the responsibility of the learner to discover these costs with the relevant body.

Consumer Rights

The ACCC states that services must:

• be provided with acceptable care and skill or technical knowledge and taking all necessary steps to avoid loss and damage
• be fit for the purpose or give the results that you and the business had agreed to
• be delivered within a reasonable time when there is no agreed end date

 Where a consumer considers these guidelines were not met, please refer to our Appeals/Complaints Policy found at www.kase.com.au 

Please be aware that consumer guarantees do not apply where the consumer:

• asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted
• got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

RTO Rights

The RTO reserves the right to refuse engagement with a client where it sees it is unable to deliver satisfactory service, this might be due to location of the learner or exorbitant costs to the RTO, or for any other reason; this is at the RTO’s discretion. The RTO further reserves the right to refuse or withdraw enrolment where it has deemed the client unfit to enrol or where continuation of the course would result in non-compliance with the relevant Standards, State Bodies or Qualification requirements, or for any other reason the RTO sees as significant.  Where this situation would occur, the RTO will notify the appropriate party via written correspondence.  The recipient has the opportunity to submit a compliant or appeal using our Appeals/Complaints Policy and Procedure found on our website. Where this occurs, the issue will be dealt with through the established Appeals/Complaints Policy.

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